We are Wolseley – around 39,000 people in around 3,000 locations.
We are the world’s largest trade distributor of plumbing and heating products and a leading supplier of building materials.
Delivering excellent service
Wolseley is a relationship business. So we want to make sure that we’re meeting the needs of our customers better than the competition. This means delivering the right products, at the right price, at the right time, on every occasion people do business with us. It also means developing long-term relationships with our customers, the majority of which are professional contractors.
We supply over 1 million customers with products carefully sourced from approximately 70,000 trade vendors. Product availability is vitally important to our business so a highly efficient distribution network is key to delivering on our customers' needs.
Regular customer feedback in all our businesses helps us keep on top of our game, both nationally and at our branches..
Building great relationships with our customers, vendors and colleagues
With around 3,000 branches, we’re very definitely an international business. But we’re a local business too – the majority of our customers operate in a region around 20 miles from a branch. We therefore look to build long-term relationships with our customers by providing a great branch experience, rooted in exceptional service.
Relationships with our vendors are also key to our success. Strong vendor relationships help us to grow our business while, in return, we can provide them with cost-effective access to over 1 million customers, large and small. Our scale allows us to purchase in bulk from suppliers and provide a better service to our customers through reduced delivery times, increased fill rates and improved product availability.
Providing a great place to work
Wolseley is a great working environment and provides plenty of opportunities to develop your career. Our people tend to stay and develop their careers with us.
It’s not all work and no play. We’ll get involved with local charities and projects which not only benefit the communities in which we live but also help us develop ourselves too.
As a service business, our people really do make the difference. Every year, we measure employee engagement in all of our businesses. We’re acting on the results to make Wolseley an even better place to work.