Our industry and markets
Wolseley is the world's largest distributor of plumbing and heating products and a leading supplier of building materials. Our well-known brands hold leading positions in their local markets.
Specialist distribution of plumbing, heating and building materials principally serving Repair, Maintenance and Improvement (RMI) markets.
The key characteristics of our industry are:
The customer base is fragmented. Wolseley serves approximately 1.1 million customers across the Group.
Customers' needs are local
Professional contractors typically operate within about 20 miles of a local branch and may visit it several times per week. In addition to visiting branches, they are now using digital channels which complements their working patterns.
Large supplier base
The supplier base is large. Wolseley distributes the products of approximately 52,000 suppliers across the world.
Clear need for distributors in the supply chain
Distributors bridge the gap between the large supplier base and the large and geographically dispersed professional customer base. This is where Wolseley operates.
Highly fragmented industry with no market dominated by a single player
Our markets are typically highly fragmented, with few large players in the industry.
Benefits of scale
Due to scale benefits, market leaders can perform better through the economic cycle.