We value our people and appreciate the role they play in our success.
At Wolseley, we aim to be the best at what we do. So we believe it’s important that we provide all our people – whatever their role in the company – with the training and support they need to do an outstanding job.
Training and development
We want our people to keep developing their knowledge and skills, whether that’s through training programmes or exploring new approaches and tools.
Excellent customer service is vitally important to our business; it doesn’t happen by accident. We have a well-established and broad sales training programme which is continuing to deliver results – and to develop well-engaged, highly trained and knowledgeable sales staff.
We run a number of leadership development programmes to help our mid-to-senior level managers acquire the broader skills they need to operate at higher levels of the company, as well as graduate programmes to help develop potential leaders of the business. We are also carrying out robust talent review and succession plans across the Group.
Regular appraisals are one way in which we provide our people with the support they need to develop and fulfil their potential.
All our people have a detailed performance appraisal at the end of each financial year. This is an opportunity to discuss progress, review their personal development plan and set objectives for the following year. We provide training for both managers and employees to make sure that they get the most out of the appraisal process.
Employees are expected to discuss progress against objectives and their development plans regularly with their managers – at least every six months.
We recognise and appreciate the dedication of our people. But it isn’t something we take for granted.
Employee engagement surveys help us better understand our people’s needs, as well as to identify what we need to do to address any concerns.